ArtsQuest Event Rules
For the safety and convenience of all our guests, the following are NOT PERMITTED at ArtsQuest events:
- BRINGING WEAPONS OF ANY KIND
- Tailgating in the parking lots including consuming alcoholic beverages, cooking under any method, broadcasting loud music, erecting tents, playing games (beer pong, corn hole, frisbee, etc.) or standing in drive lanes or parking spaces between vehicles.
- Bringing outside food or beverages
- Bringing coolers and/or pitchers
- Removing alcoholic beverages from the site
- Bringing pets, except personal assistance dogs (dogs are the only permitted assistance animals).
- Bringing large bags or backpacks. Small bags such as purses are permitted and are subject to search.
- Bringing lawn chairs or blankets. SteelStacks Summer Concert Series shows are Standing Room Only, unless otherwise announced in advance.
- Bringing umbrellas
- Riding bikes, skateboards, roller blades, hoverboards
- Bringing or using laser pointers
- Conducting unauthorized solicitation or marketing
- SMOKING on Levitt Pavilion Lawn, inside the ArtsQuest Center, or on the ArtsQuest Center Town Square
- Climbing on the stage, scaffolding, fire bridge, or any structure
- Defacing or damaging any property
- Unauthorized recording via audio or video (see recording policy below)
- Wearing costumes, masks or disguises on festival grounds without management’s prior written approval
- Launching or operating drones on or over the festival grounds
Failure to comply with ArtsQuest Event Rules may result in ejection and possible prosecution, depending on the severity of the infraction.
CODE OF CONDUCT
ArtsQuest strives to create a safe, clean, comfortable and enjoyable environment for all guests. We are committed to providing excellent customer service and a courteous staff. As such, when attending an ArtsQuest Event, guests are required to exhibit appropriate behavior and MUST REFRAIN FROM THE FOLLOWING:
- Behavior that is unruly, disruptive or illegal in nature
- Fighting or other behavior deemed detrimental to the experience of other guests
- Intoxication or other signs of alcohol impairment that result in irresponsible behavior
- Foul or abusive language or obscene gestures
- Interference with the progress of the event
- Failing to follow instructions of emergency responders and event personnel or management
- Verbal or abusive harassment of artists, staff, vendors and other guests.
- Standing on chairs/seats or blocking the aisles
- Disturbing other guests’ enjoyment of the event
- Displaying obscene or indecent messages or images on signs or clothing
- Violating any local, state or federal laws
Guests engaged in any of the above actions may immediately be ejected from the Event grounds. Ejected guests will not receive a refund of their ticket purchase price (where applicable) or be compensated in any way. Guests will sit only in their ticketed seats/area (where applicable) and will present tickets when requested by ArtsQuest volunteers, staff or security. Guests are encouraged to report inappropriate behavior to the nearest ArtsQuest staff, security and/or emergency responder or call 911.
UNMANNED AERIAL VEHICLES (UAVS)/DRONE POLICY
To ensure the safety and enjoyment of all our guests, ArtsQuest strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as “drones,” on, from or above ArtsQuest premises, events or venues without specific written permission from an official of ArtsQuest. This includes all UAVs regardless of size, weight or purpose.
Use of photo arms, more commonly known as “selfie-sticks,” is strictly prohibited at all events, including concerts, festivals, and family shows at all ArtsQuest operated venues to ensure the safety of our guests. We encourage you to keep all Selfie-Sticks locked securely in your vehicle. Guests failing to comply with this policy may be subject to dismissal without refund.
ArtsQuest’s recording policy is ultimately determined by the artists’ contracts. The artists generally reserve the right to restrict all photography including but not limited to cell phone photography and video. Video recording devices (ie. GoPro’s and other video cameras) are strictly prohibited during all professional productions at any ArtsQuest venue. Before an event, guests who wish to know about the particular limitations regarding recording devices should check with ArtsQuest.
In most cases, simple point-and-shoot cameras (ie. cell phone cameras) may be brought into the venue, unless restricted by artist contracts, as long as the following guidelines are adhered to:
- Simple point-and-shoot cameras are defined as still photography cameras that do not have detachable lenses.
- Even when cell phone cameras are permitted, VIDEO RECORDING using a cell phone camera is NOT PERMITTED, unless otherwise allowed by the particular artist.
- Flash photography, selfie-sticks, tripods and monopods are NOT PERMITTED.
- Cameras and cases are subject to search upon entering the venue.
- Please be courteous to those guests around you when taking photographs.
ArtsQuest reserves the right to inspect, search, and wand all guests entering ArtsQuest venues. Guests should be prepared to have all hand carried items open and ready for inspection. Allowable hand carried items include, but are not limited to, bags, purses, camera cases, small backpacks, etc. ArtsQuest reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers, and employees. Failure to comply with a request to be searched or have your bag searched will result in your restriction from entering any ArtsQuest venue or property, without any refund of ticket purchase price (where applicable) or any other compensation..
PARKING LOT AREAS/TAILGATING
Tailgating is NOT PERMITTED in parking lot areas, including satellite locations.
Guests may assemble at their vehicles, but may occupy only the parking space that they selected upon entering the lot, and adjacent parking spaces and all driveways must remain clear.
Under the “NO TAILGATING” rule, the following are NOT PERMITTED:
- Erecting tents and canopies
- Cooking on propane and/or open flame grills
- Consumption of alcoholic beverages
- Broadcasting loud music
- Playing “yard games” such as beer pong, cornhole, frisbee, quoits, etc.